Claims & Refund Policy
Effective Date: January 1, 2026
1. Service Failure Guarantees
On time-definite express air services, shippers may request transportation credit if a shipment arrives past the published delivery commitment, excluding customs clearance holds, weather delays, or force majeure events.
2. Cargo Loss or Damage Claims
Notice of loss or damage must be filed in writing within 14 calendar days of consignment delivery (or scheduled delivery date if lost). Photos of outer packaging and inner content damage are mandatory.
3. Refund Settlement Processing
Approved refunds are remitted to the original payment source (card or commercial billing account) within 5 to 10 banking days following adjuster review.